Service With A Smile

I must give my "thumbs up" to FlatSigned Rare Books, which specializes in rare, antique, or hard to find books as well as publishing exclusive signed limited editions, for their customer service attitude. Way back in 2002 I bought To Kill A Mockingbird signed by Harper Lee. When I received the book I noticed that there were some dirt marks or something similar on the edges of the book. I contacted the owner, Tim Miller, and explained the problem. He told me to return the book and he would get me another one and would refund the shipping on my next order. I received the replacement book and it is now in my library. Unfortunately, I have not been able to buy (afford) another book from them until a couple of days ago.

So this morning I called Tim Miller and explained the circumstances from my previous purchase over four years ago and asked if he would knock off the shipping charges for this book. I really didn't expect him to do it but without hesitation he said that that was not a problem. Wow, if only I could get service like that at Walmart or Target or McDonald's. But seriously, if you or someone you know is looking for that special or hard to find book, I confidently recommend that you check out FlatSigned Rare Books first.