Time Stands Still

Spent an hour and a half at my local Social Security office. I cannot find my card so I went to file for a replacement and to get a new one for my stepdaughter. We took a number and waited for 65 minutes and then the rest of the time was with the woman who went over our paperwork. It would have take about 10 minutes less if the woman had not taken a personal call. That just irked me to no end but I was polite and didn't say anything. I just don't understand the mindset of government employees.