We Don't Repair Glasses

I bought my current glasses at one of those "ready in about an hour" places back in February of this year. After the cost of the lenses, frames, and "extras" (like scratch resistance) I ended up paying just under $300. What a bargain.

Well, my daughter loves grabbing my glasses and playing keep away. That's when she's playing nice. When she's upset, she likes to grab my glasses and throw them across the room. The last time she threw my glasses, a scratch appeared on one of the lenses. So I went back to LensCrafters this evening to see if they could buff out the scratch or do something since I had the scratch resistant coating on the lenses.

After waiting twenty minutes to be helped because they were obviously understaffed, I explained the problem to the lady and she in turn tells me "we don't repair glasses." I told her I had just gotten these glasses here less than four months ago and wanted her to at least look at the scratch. She pulls up my information on the computer and said that the lens could be replaced because the glasses were under warranty but there would be a deductible. She also stated that no lens is 100% scratch resistant. I think the sale of those types of "extras" are misrepresented and takes advantage of the customers. I mean how do I really know that my glasses are blocking harmful UV rays? I don't so that's my point. How do I know if my lenses really have a scratch resistant coating? The deductible came out to be $145 and I told her for that amount I'll live with the scratch. To myself I was thinking they can go @*&# themselves. Live and learn. That'll do donkey.